Welcome to Avlí & Phós. To make your stay restful and predictable, we keep a small set of policies covering reservations, arrival and departure, and how we look after the apartment and our other guests during your stay. Please read them carefully — by completing a booking you agree to the terms below.
1. Reservations & payment
- Reservations are confirmed only after a valid booking confirmation has been issued by us or by an authorised booking partner.
- A valid credit or debit card is required to guarantee every reservation. The card will be charged for the full stay according to the rate plan you book.
- Greek climate-resilience tax (currently €0.50 – €2.00 per apartment per night, depending on category and season) is included in the room rate.
- All rates are quoted in Euros (€) and include VAT at the rate in force at the time of stay.
2. Non-Refundable Cancellation Policy
- In the event of cancellation, the amount paid is non-refundable, regardless of the time remaining until the arrival date.
- In the event of a no-show or early departure, no refund will be provided for the total booking amount or for any unused nights.
- Booking modifications, including changes to dates or accommodation, are subject to availability and require prior approval by the property. Such changes cannot be guaranteed.
Note: Additional terms may apply to certain rate plans. The applicable terms and conditions are displayed during the booking process and in the booking confirmation email.
3. Check-in & check-out
- Check-in from 3:00 pm. Earlier arrival can usually be accommodated subject to availability — please ask at least 24 hours in advance.
- Check-out by 11:00 am. Late check-out (until 1:00 pm) is complimentary subject to availability; later than that is charged at 50% of one night.
- Self-check-in by smart-lock can be arranged — please notify us at least 24 hours in advance.
Guest Identification at Check-in
Upon arrival, all guests are required to present a valid passport or national identity card for identity verification and completion of the check-in process. The necessary identification details will be collected and processed for the issuance of the legally required accommodation receipt or invoice and to fulfil the property’s legal obligations, in accordance with applicable legislation.
4. Children & extra guests
- Children of all ages are welcomed.
- Cots and high chairs are available on request, complimentary, while supplies last.
- Each apartment has a published maximum occupancy. Additional guests beyond that capacity cannot be accommodated for safety reasons.
5. Pets
Pets are not allowed in the accommodation.
6. Smoking
All apartments are non-smoking, with the sole exception of the Classic Studio, which is a designated smoking studio. Guests who smoke inside a non-smoking apartment are charged a deep-cleaning fee of €150 per occurrence.
7. Damages, lost keys & quiet hours
- Guests are responsible for the apartment and its contents during the stay. Damages beyond reasonable wear are charged at replacement cost.
- Lost keys or smart-lock cards are replaced at €30 each.
- Quiet hours are observed between 15:00–17:30 and 23:00–08:00 out of respect for our neighbours and other guests.
8. Cleaning & linen
- Apartments are cleaned daily.
- Linen is changed at least four times per week; towels are changed daily on request.
- An additional cleaning service or linen change beyond the standard frequency can be arranged on request, at a small supplement.
9. Group bookings
Reservations of three or more apartments are considered group bookings and may be subject to a separate agreement, including modified deposit and cancellation terms. Please contact us directly for group enquiries.
10. Force majeure
Neither party is liable for failure to perform due to events beyond reasonable control (natural disaster, government action, public-health emergency, severe weather, etc.). In such cases we will work with you in good faith to reschedule or refund as appropriate.
11. Liability
Avlí & Phós is not liable for the loss of personal items left in apartments or common areas. We strongly recommend the use of the in-room safe for valuables and a personal travel-insurance policy that covers cancellation, medical care and personal belongings.
12. Governing law
These policies are governed by the laws of the Hellenic Republic. Any disputes that cannot be resolved amicably are subject to the exclusive jurisdiction of the courts of Athens, Greece.
13. Contact us
For questions about any of the above, write to info@avli-phos.com or message us on WhatsApp +30 6944 900 239. We reply quickly and personally — we’d rather you ask in advance than be surprised on arrival.
